Virtual Assistance

If you own an ecommerce business, you must know how important it is to routinely add new products, update products, update prices, manage promotions, handle shipping, provide customer support – the list is endless. Virtual assistance helps you run your online store, freeing up your time to focus on the more strategic aspects of your online business that can increase revenue. Virtual assistance can guide customers through the sales process while they’re still on your website, increasing your conversion rates by offering social support at the time of purchase. Additionally, while interacting with customers, they can also identify opportunities for cross-selling and upselling.

Omniqore’s skilled team of virtual assistants can answer questions in real-time for customers who are almost to make a purchase, tactfully handle dissatisfied customers and clarify their queries. Our service provides an expert team of virtual assistants for a wide range of projects like product entry, product description writing, product image editing, catalog content management, product category management, eCommerce back-office support, etc. Hiring virtual assistance for your eCommerce business not only saves you time but also saves you money in the long run.

Here’s what you get from Omniqore’s Virtual Assistance Services:
  • Answering customer queries via phone, live chat, email and on social media
  • Handling order processing including order entry, shipment and invoicing and Managing the returns and exchanges of products
  • Website Maintenance, including web design, Product Entry Management, and Monitor stock levels.
  • Providing Copywriting services, Research, Content Creation, Image Enhancement, Graphic Design, Social Media Management, etc.
Whether you own an eCommerce website or selling products on a marketplace or both, there is a mountain of tasks to complete. And while you try to do everything on your own, you might lose focus from core business activities. Virtual assistance boosts your ecommerce company’s productivity as they are highly skilled in what they do and help you maintain a work-life balance by reducing your workload. Here are some of the platforms we work with:

Shopify

BigCommerce

Magento

WooCommerce

Wix

OpenCart

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